Requested and made sure referrals are received and requested in a timely manner. Round on each employee quarterly, Plans and conducts on-the-job training classes or sessions for new staff members and retraining session when needed. Check out real resumes from actual people. Deciding whether to use a resume objective or summary … Analyze Scorecard and M&W reports. Also, ensures that the Center adheres to the legal, safety, health, fire and sanitation codes by being familiar with his/her role in carrying out the Center's fire, safety, and disaster plans and by being familiar with current MSDS, Puts customer service first: Ensures that residents and families receive the highest quality of service in a caring and compassionate atmosphere which recognizes the individuals' needs and rights, Oversight of the EMO Region’s Review/Research complex contracts/sales requests for Eng. Implements processes to improve medical office identification of "other party liability" (OPL), including government, commercial, workers compensation and third party liability, Minimum three (3) years of progressively more responsible supervisory/management experience including problem solving, coaching, managing change and team development in a customer focused environment (applicable leadperson experience may be considered as part of this required experience), Minimum two (2) years of medical office experience focused on patient revenue/liability, Experience with EPIC or KP HealthConnect billing modules, General knowledge of Labor contracts and benefit programs, Supervises, coordinates and participates in activities relating to the filing, retrieval, distribution and display of radiology exams and reports ensuring adherence to established policies and procedures, including HIPAA, Supervises, coordinates and participates in various logs and records ensuring accuracy and completeness of work, Interfaces with personnel outside of the department to resolve problems concerning radiology exams, reports and other services provided by the department, Schedules staff and work assignments for designated shift ensuring proper coverage and assignments to accomplish required workload. 15%, Oversee the ordering and maintenance of supplies and equipment for office. Common duties listed on Medical Office Supervisor resume examples are handling patient … Follows guidelines given by Administrative Director. B.S. The more skills a candidate has, the less they need to learn and the faster they can contribute to the company. Creativity - Courageous Innovation.F. The resume uses a paragraph summary to document 15 years of experience in medical office operations. This way, you can position yourself in the best way to get hired. Cooperates and communicates effectively and harmoniously with peers, patients, administration, staff, physicians, nurses, vendor representatives, consultants, and general public in a courteous and professional manner. Dental Office Manager Job Description. Seek input and guidance from manager as needed. Provide positive reinforcement or coaching as needed. Identifies problems that arise with time sheets and supply orders and communicates these problems to Administrative Director for resolution. Analyze ADAGE daily yield and variance reports. Oversaw patient billing, collections, ICD9, and CPT coding. Gathers, compiles, and prepares data for reports in accordance with Administrative Director instructions. Ensures adequate levels of office supplies are available on an ongoing basis. Served as the liaison between patients, doctors, upper management, and front office staff. Develops standards of performance, evaluates performance, and initiates or makes recommendations to director for personnel actions, Assists with the development of department operating budget and ensuring that department operates within budget, Assists with the preparation and maintenance of department reports. Establishes office procedures to be followed and regularly monitors. No need to think about design details. Wisdom - Integrating excellence and stewardship.E. Analyze ADAGE daily yield and variance reports. Set up and maintains files and complex records of departmental and program activities. Makes recommendations concerning utilization of alternate vendors based on comparison of expenditure data, INTERACTS WITH VENDORS, SUPPLIERS, AND TELEPHONE CARRIERS CONCERNING BILLING, PRICING, AND RELATED DISCREPANCIES. You may also want to include a headline or summary … Writing a great Office Manager resume is an important step in your job search journey. Objective : Responsible for Directing and supervising medical assistants and patient care technicians to assure quality clinical patients care, proper utilization of staff, and enhance patient and physician satisfaction. In addition to supervising the office staff and overseeing administrative duties, a medical office manager must also be knowledgeable about medical practices, bookkeeping and patient privacy practices. Maintained and monitored daily statistics and reports to ensure appropriate staffing levels based on the unit of service standards. This may be related to developing/monitoring department budget(s) or to managing some other specialized function, Coordinates and participates in special projects as assigned, State budget process including budget request preparation and allocation, short and long-range planning techniques, budget control, and inventory control, Principles of administration and management, Administrative, managerial, supervisory, and organizational, Accounting, analytical, research, problem solving, and decision making fundamentals, Various spreadsheet and word processing software, Accurately work with numbers and complete mandated reports in required formats in a timely manner, Read, understand, and follow written policy, procedures, and regulations governing accounting functions, Effectively communicate changes, problems, or methodologies to others with less experience and/or knowledge, Day to day oversight of the office staff to ensure the office is at peak performance at both our Reston and Haymarket offices, Participating in the hiring and training process for any new direct reports, Leading the successful on - boarding of all new employees, Maintaining and regularly audits employee personnel files in accordance with corporate, state and federal regulations, Maintaining confidentiality of all employee information and files, Assisting with contracts, accounts payable and any other deliverables as assigned by the Executive Director, Ensuring compliance with all state, federal, and CHAP human resources regulatory requirements, Assisting department managers in the oversight of daily human resources including the establishment and implementation of human resource policies, Collaborating with leadership regarding employee retention and development, Generating computer reports for billing, auditing and admissions, Access to reliable transportation that will enable you to travel to different office locations within a designated area, Experience with and / or knowledge of CHAP accreditation, Knowledge of state and federal regulations relating to employment, Demonstrates good written and oral communication skills and public relations skills, Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities, Skilled in Office Productivity software (Word, Excel, PowerPoint)Office management and/or supervisor experience, Experience working with electronic medical record applications (EMR), Recruitment and hiring staff, ensure that hiring / disciplinary / termination standards follow all HOB, Entry level knowledge of Music Hall / Restaurant / Retail / Theater operations and Point of Sales systems, Skill in computerized ticketing operations, guest relations, long term and immediate decision making, verbal /written communication, phone etiquette, computers (Microsoft Word, Excel, Access and PowerPoint) or similar programs, Calendar management for the Regional President and/or Senior Directors, Liaison to Wealth Management leadership team, Management oversight of 2-3 local Sales Assistants, Collaboration with BNY Mellon centralized Wealth Management marketing team, Participation and support of local marketing events (seminars, receptions) and client programs (individual or firm presentations), Lead, educate and develop company employees, Provide education and monitor employees’ performance, Maintain and monitor phone and computer systems to ensure standards are maintained, Monitor and analyze all opportunities to cut costs and improve efficiencies, Assist customers with rate quotes, claim information and setting appointments, Perform administrative functions such as printing delivery receipts, manifest shipments on a trailer, billing freight bills, trace shipments, etc, Thorough understanding of the transportation industry, Good communication skills (written and verbal), Excellent computer skills (Excel, Word, Outlook), Good interpersonal skills as well as organization skills, A minimum of 2 years’ experience working in a physician office in a leadership role, College degree, or an equivalent combination of education and experience, Billing and coding experience with electronic practice management health record and collections, Solid knowledge of CPT and ICD-9 coding, chart audit processes, Red Flag rules, collection processes, and basic accounting principles, Ability to prioritize and organize work area despite multi-faceted task directions and interruptions, Excellent interpersonal skills with the ability to interface with patients, physicians, and health plan representatives in a tactful, diplomatic and professional manner, Strong written and verbal communication skills with the ability to effectively lead staff, Proficiency in keyboarding skills and experience with electronic billing systems, 3 years of related field experience in hospital billing and Medicare, PC proficiency in Microsoft Office with excellent analytical and project management skills are essential, Superior communication, management and leadership skills with 2-3 yrs’ successful supervisory experience are required, Train and oversee staff to provide “legendary” customer service, Accept Seller and Buyer requests for services, Supervise staff to ensure that heavy call volume is managed in the most efficient manner possible, Supervise staff to ensure that vehicle titles are issued in accordance with company criteria, Coordinate workflow between yard and office operations, Process all incoming mail and correspondence and distribute on daily basis, Print and monitor reports to ensure accuracy of daily productivity, Motivate the staff and coaching/training to ensure new processes are being implemented, Must be able to multi-task, Strong attention to detail, Demonstrated ability to work independently to achieve tasks within tight deadlines, Good written and verbal communication skills in English, Two years supervisory experience in a fast-paced office, preferably in a customer service environment, At least three years of work experience in a customer service or administrative capacity ", Tracks the progress of residents to ensure they are meeting professional and/or rotational competency requirements, Documents progress for individual residents to ACGME and ABMS. 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